TERMS & CONDITIONS

Booking a Class

All bookings must be booked online or in person at reception. Please arrive 15 minutes before your class as late entry is not permitted. As soon as class commences, the front door will be locked. You may be charged a late/no-show fee.

Our late fee and no-show cancellation policy is in place to ensure everyone has a chance to attend (please see below). 

If you book into a class and are unable to attend, please cancel at least 2 hours before your yoga class is due to start. You can do so from your email confirmation when you booked that class.

Cancellation Policy

If you book a class and fail to cancel your booking at least 2 hours prior, or you simply do not arrive to class as a no-show, you will be automatically charged and you will not be able to transfer the class to another session.

The cancellation and booking policy is in place to ensure everyone has a chance to attend.

Trial Pass

Trial Pass: For new students – strictly 1 Pass per person. Valid for 14 days from your first class booked. No suspensions or extensions are available. You can access unlimited classes during the 14-day trial period. Membership is available anytime should you wish to sign up and enjoy a special discounted rate per visit.

Membership

  • Membership Payments are debited from your credit card fortnightly.

  • You can book classes under your membership from your selected start date

  • Payments are non-refundable and non-transferable

  • A minimum contract period of 3, 6, or 12 months is applicable depending on your membership choice.

  • To cancel your membership: Once the minimum term is fulfilled, 30 days’ notice is required by emailing info@flexhotyoga.com.au. Any membership payments during this notice period are non-refundable. Your final payment will incur 2 x fortnightly payment until termination date.

  • To suspend your membership: 14 days’ notice is required by emailing info@flexhotyoga.com.au (4 weeks limit per year). The maximum suspension period is 14 days.

  • Early termination fee: $200.

  • Once you have submitted your cancellation request, you will receive an email notification that it has been accepted. If you do not receive this request within 7 days of your cancellation request please contact us.

  • It is the responsibility of the member to cancel their membership. Non-attendance does not warrant a refund on membership payments. Memberships will not automatically cancel due to non-attendance.

Visitor & Upfront Passes
(Unlimited 1, 7 and 30-Day Pass).

Visitor & Upfront Passes - Unlimited Pass (1, 7 or 30 Days): Gives you access to unlimited classes within the purchased period. It is valid for the duration of the pass only and from your first class booked. No extensions or suspensions are available. Non-refundable and non-transferable.

Casual Yogi Passes
(10 Classes or 50 Classes)

10 or 50 Classes Pass: Gives you access to the number of classes purchased at Flex Hot Yoga. It is valid for 12 months. 10 classes pass is non-refundable and non-transferable. No extensions or suspensions are available.